FAQ

We are an alternative investment research and advisory business.

Our primary focus is to explore ‘fat tail’ ideas and events, anticipate them, and recommend ways to invest around them before they move into mainstream consciousness and acceptance. A ‘fat tail’ event is a highly unlikely and unexpected occurrence…with extreme disruptive consequences. That is our point of difference with the mainstream investment and finance industry. This does not mean that our newsletters, emails, books and other publications are always ‘way out there’, nor are they always right. But that what we publish is distinctly, tenaciously not mainstream.

If you want mainstream ideas, you can get that for free on the internet…or for a few dollars for any one newspaper. But our subscribers don’t pay us to find out what everyone else thinks. Our customers pay us because they value the ‘fat tail’ opinion, the research and the recommendations.

Our editors and researchers work hard to find ideas with the potential to make much more than the average returns made by mainstream investors.

That’s also why our financial advertising and editorial can seem so daring or ‘in your face’ to many people. It offers readers a chance to do something that most people know is unlikely. We know that most investors will continue to make market-average returns on their money. And we also know that only a few will do better — by taking a bet on a ‘fat tail’ event.

Learn more about what we do here.

At the bottom of every email we send is an ‘unsubscribe’ button. To unsubscribe from any particular mailing list, click the ‘unsubscribe’ button and follow the prompts.

If you are having an issue unsubscribing, please contact our customer care team, and they will assist you.

Fat Tail Investment Research takes individual privacy very seriously. We are also aware of the threats to your security and privacy.

Rest assured that the limited customer data we do hold — such as your email address, contact number and payment details — is held most securely according to industry standards and protocols.

Any email you receive from us, marketing, editorial or otherwise, is entirely permission-based. If you receive a mailing from us, it is because you are a subscriber or have otherwise consented to the terms of this privacy policy via signing up to an email list or purchasing a subscription.

You may unsubscribe at any time by clicking the unsubscribe link at the bottom of each email, by writing to us via the post or by calling us.

We do not — and we will never — rent or sell your email address to companies outside the Fat Tail Investment Research group.

For more information, please refer to our privacy policy here.

You can submit a question to any editor via the contact form on our website. Simply select ‘to the editor’ as the issue and specify which editor you’d like to get in contact with. Your question will be passed on.

However, please understand: We cannot answer questions about your individual financial position. All questions of such a nature will not receive a direct response, but we may cover it in a more general update.

Whilst our editors make every effort to respond to readers’ emails, it is not always possible. If your query is a common one, it will also be addressed via a general update to all subscribers. If your question is a technical issue regarding your subscription, our dedicated customer service team will assist you.

Again, our editors are unable to provide personal financial advice. If in doubt about the suitability of an investment, speak to your financial planner or advisor.

We love hearing from our readers and encourage you to give us regular feedback on your customer experience. It’s the only way we improve and serve you better.

Please submit your feedback via the contact form on our website, select the issue ‘feedback’.

The payment methods used by Fat Tail Investment Research are restricted to major credit cards and direct debit transactions.

To set up direct debit, please contact our customer care team and request an invoice (please note, this payment takes an extra 5–7 business days to process).

To pay via credit card for a new order, you can either fill out the online order form with your details, or you can call our customer care team to facilitate the order on your behalf. Please call customer service directly on 1300 667 481 or if calling from overseas +61 3 9115 9000.

For renewals, the payment will automatically be charged to the credit card used in your original order. We will always let you know when this happens, well in advance. If this is no longer the correct credit card, we will contact you. You can update your card details at any time by calling our customer care team.

Since our inception here in Melbourne, we have expanded rapidly from around 270 readers of our free emails in 2005…to more than 250,000 today across our free services. Our subscription services now reach more than 40,000 investors.

We’re proud of the role we play in the Australian financial sector and are delighted that we have been able to help our readers protect their wealth and prosper in some of the most turbulent economic conditions in living memory.

We are constantly finding better ways to serve and bring value to our readers. Any and all feedback is welcome. You can submit your feedback via the contact form on our website; please select the issue ‘feedback’.

If you are having trouble logging in to your account, please use the ‘forgotten password’ link here.

If you are still struggling to log in to your account after utilising both the mentioned options, please contact our customer care team here.

To access your subscription, use your username and password provided in your confirmation email to log in to the member’s only part of our website.

You will then be able to see a list of your current subscriptions, including their expiry dates and auto-renew status, by selecting ‘My Account’ followed by ‘Subscriptions’.

To access a particular subscription’s portfolio, follow the below steps:

1. Log in to the member’s part of the website
2. Select the relevant subscription from the subscription list
3. Select ‘Portfolio’ from the menu options

Trade alerts and reports are also housed in the member’s website.

To cancel your subscription or turn off the auto-renewal, please contact our customer care team. You can do this via the contact form on our website or any other channel listed on our contact page here.

To find out when your upcoming renewal is due, please follow the below steps:

1. Log in to the member’s part of the website
2. Select ‘Account’
3. Select ‘Manage Account’
4. Select “Subscriptions”

You will then be able to see a list of your current subscriptions, including their expiry dates and auto-renew status, by selecting ‘Manage Account’ followed by ‘Subscriptions’.

If you have any issues, feel free to contact our customer care team here.

To update your credit card details, please call customer service directly on 1300 667 481 or if calling from overseas +61 3 9115 9000. This ensures maximum security of your payment details.

Please remember to keep your credit card details current and up to date. If your credit card is declined due to you either changing credit card numbers or your credit card expiring, your subscription will be cancelled, and you may miss important information and trade alerts.

Our editors are unable to provide personal financial advice. If you doubt the suitability of an investment, please speak to your financial planner or advisor.

‘Personal advice’ is where the advice provider has considered one or more of the person’s objectives, financial situation and needs, in making an investment recommendation.

‘General advice’ is a recommendation or an opinion that is general in nature and does not take into account a customer’s personal circumstances.

Here at Fat Tail Investment Research, we offer the latter — general advice.

A stop-loss (also known as a stop-loss order) is an order you place with your broker to sell your position if the share price drops below a certain level (or above if you are short selling).

For instance, if the share price of XYZ was trading at 90 cents, you could place a stop order at 80 cents.

This means if the share price falls to 80 cents, your broker will sell you out of the position for around that price.

However, that doesn’t mean that stop-loss is guaranteed to trigger. If, for example, the shares ‘gapped’ lower to say 75 cents, then your order would be executed at that price. In other words, your order may not get filled at the level at which you place your stop.

If you’ve never placed a stop order with a broker, our advice is to give them a call to ask them about it. Sometimes different brokers and online platforms have different rules and procedures over how these trades are handled, so it’s best to check with them first.

Most of our editors include a ‘buy-up-to price’ for each recommendation they make.

This is the highest price at which they recommend you buy any particular investment.

The buy-up-to price takes into account a lot of factors, due diligence and is carefully planned. Depending on when you subscribe to a newsletter, some of the recommendations may or may not have passed the recommended buy-up-to price.

An editor will move the buy-up-to price if, in their assessment, they believe it necessary.

You’ll always know what our editors recommend with any stock. But ultimately, the price you buy at is solely up to you. After reading our research, we hope that you will make your own decision as to the price you are comfortable with.

All trading and investing carry risks. And it’s important to remember that when investing, your capital is at risk.

The value of any investment, and the income derived from it, can go down as well as up.

One way to mitigate this risk is to never invest more than you can afford to lose.

Please seek professional independent financial advice if you are unsure and regarding your situation.

The minimum investment allowed on the ASX is $500. But different strategies suit different levels of capital. This level is entirely down to you and your circumstances and risk tolerance. Again: Never invest more than you can afford to lose.